Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 17.02.2025
Last Updated: 17.02.2025

Welcome to LittleEyeShield.com. We want you to be completely satisfied with your purchase. If you are not happy with your order, our Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • The item must be unused, in its original condition, and in the original packaging.
  • The return request must be made within 30 days from the date of delivery.
  • The product must not be damaged, altered, or show signs of wear.
  • Proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items:

  • Gift cards and promotional items.
  • Products marked as “Final Sale” or “Non-Returnable” on our website.
  • Items that have been used, worn, or damaged by the customer.

2. How to Initiate a Return

If you meet the return eligibility criteria, follow these steps to request a return:

  1. Contact Us:
    • Email us at [email protected] with your order number, reason for return, and clear photos (if applicable).
    • Our team will review your request and provide return instructions within 2 business days.
  2. Ship the Item Back:
    • Once your return request is approved, package the product securely in its original packaging.
    • Send the item to the return address provided in our response email.
  3. Return Shipping Costs:
    • If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
    • If the return is for any other reason (e.g., change of mind, wrong size ordered), the customer is responsible for return shipping costs.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund:

  • Approval & Processing Time: Refunds are approved within 5-7 business days after receiving the returned item.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
  • Late or Missing Refunds: If you haven’t received your refund after 10 business days, check with your bank or payment provider. If there is still an issue, contact us at [email protected].

4. Exchanges

If you need a different size or color, you can request an exchange:

  • Exchange requests must be made within 30 days of delivery.
  • The new item will be shipped once we receive and inspect the original product.
  • If the requested item is out of stock, we will issue a refund or offer an alternative product.
  • Customers are responsible for return shipping fees unless the exchange is due to our mistake.

5. Damaged or Defective Items

If you receive a damaged or defective item, follow these steps:

  1. Report the Issue: Contact us at [email protected] within 7 days of delivery.
  2. Provide Proof: Attach clear photos or videos showing the damage or defect.
  3. Resolution Options: We will offer a replacement, store credit, or full refund, depending on the situation.

6. Cancellations

  • Orders can be canceled within 12 hours of purchase if they have not been shipped.
  • If your order has already been shipped, you must follow the return process.

7. Contact Information

For any return, refund, or exchange inquiries, contact our customer support team:

📧 Email: [email protected]
📍 Address: Krakow, Poland

We aim to respond to all inquiries within 24-48 hours.

This Refunds and Returns Policy was last updated on 17.02.2025. We reserve the right to update this policy at any time.